Support

Frequently Asked Questions

License & purchasing questions

  • I bought your app from the Mac App Store but it still says it's unregistered.
  • Most likely it's because you didn't remove the trial version of the app from your hard drive.

  • I’ve lost or haven’t received my license key, what should I do?
  • If you purchased the app through the App Store then you don't need a license key.
    If you are still receiving a nag window, maybe it's because you didn't remove the trial version of the app from your hard drive.
    In any other case please contact us at support@nulana.com and we’ll help you.

  • I bought your app through Plimus. How do I register it?
  • Please follow these steps:
    1. Open the "Buy Now!" tab;
    2. Enter your e-mail in exactly the same case as you did while purchasing;
    3. Enter the 32-character license key from the purchase order;
    4. Press "Register" button.

  • Are updates paid or free?
  • All updates will be free.

  • I don't have Mac App Store on my Mac OS X. How can I buy your apps?
  • You can buy Flexiglass, NuKit, and Shortcuts through Plimus, Inc.

  • Can I buy your apps through Paypal?
  • Sure, you can. Follow these links to buy Flexiglass, NuKit, and Shortcuts through PayPal.

Questions about Remotix

  • I downloaded Remotix and I cannot connect to my PC. I try to connect but it always "Times Out".
  • Remotix is a VNC client and in order to be able to connect to your Mac or PC you need to perform certain actions on the corresponding Mac or PC. For Mac, you need to enable "Remote Administration" or "Screen Sharing" in System Preferences, for Windows PC - you need to install either UltraVNC or TightVNC. Please consult Remotix' built-in help ("Help" button on the main screen"), which has detailed instructions on how to set up your PC/Mac.

  • When I try to access from my phone using 3G, it says that the connection has timed out, and I never get access.
  • In order to access your Mac or PC using 3G you need either to have an external IP address your Mac/PC or set up port forwarding from your router to your Mac/PC 5900 port. Please refer to your router documentation on how to do this. After you set up forwarding, enter your router external IP address in Remotix and it will connect.

  • When trying to connect to my server the connection seems to time out and I get error 106.
  • Error 106 means your server closes connection. This may happen due to buggy Mac OS X server implementations, especially on multiple monitor configurations. Please try to disable 'Server scaling' in Remotix - this could help.

  • Is it possible to change the background theme?
  • Currently, there is no way to change the background, but we have this feature request in our priority ToDo list. Expect it in the very next update.

  • I can't connect my iPad to my MacBook pro with Lion OS. It keeps saying authentication failed.
  • Please make sure you're entering the correct Mac OS X login and password if you've chosen "Mac OS X" authentication method. Alternatively, you can try "ask for observe" or "ask for control" options, which do not require entering login info, but ask the user behind the Mac to allow the corresponding connection.

  • Does Remotix have support for SSH1 and 2 protocols?
  • Remotix supports SSH tunneling using SSH1 & SSH2. If you refer to SSH terminal connection, this is not the feature we currently support, but we are actively working on it.

  • Can Remotix be used to connect to a PC on a different network?
  • All you need is to set up port forwarding on your router for port 5900, so your router with an external (internet) IP address would redirect connections on it's 5900 port to your machine. Just consult the documentation for your router on how to set up port forwarding and it will go. After you set up port forwarding, enter your router's external IP address in Remotix as the server address and it will connect.

Questions about Flexiglass

  • Does Flexiglass currently support Lion?
  • Yes, it does. But it isn’t able to move and resize the “All My Files” window.

  • Does Flexiglass always has to be open? Can I get rid of its icon in Dock and menubar?
  • Flexiglass have to be running. But you can easily hide it from sight by disabling either dock or menubar icon. See the Preferences pane.

    Note that if you disable both icons, the only way to get to Flexiglass preferences is to click on its icon in the Applications folder.

  • Since I installed Flexiglass neither Clone Stamp, nor Healing Brush Tools are working in Photoshop!
  • That is because both Photoshop / Photoshop Elements and Flexiglass Window Mover use opt+click as a command and Flexiglass hijackes this event.
    To avoid this, you can easily add any application to the Exceptions list of Flexiglass. Open Flexiglass preferences, then go to Window Mover pane and press Exceptions button.

    The Exceptions sheet will appear. Then click [+] button and choose the application to add. The dropdown menu will show you a list of launched applications, or you can manually locate the application you want to add.

  • I can't make the Real Zoom or Real Close work. Any suggestions?
  • Please make sure that you are using right click. Note that "ctrl+left click" may not work correctly.

  • Why doesn’t Flexiglass move more than one TextMate window?
  • It’s because TextMate uses non-standard customized windows. We are working on this problem and will fix it in the future.

Questions about Shortcuts

  • Is there any way to set mouse buttons as part of a Shortcut key?
  • Unfortunately, there is no way to use mouse buttons as part of shortcuts in current version.

  • Can you assign a shortcut to create a new Note (Notes in Apple's Mail application)?
  • Sure, you may use the built-in script editor for your task.
    1. Launch Shortcuts;
    2. Open AppleScript;
    3. Click the plus button;
    4. Enter the following code: 
      tell application "Mail"
activate
end tell
tell application "System Events" 
delay 0.5
keystroke "n" using {command down, control down}
end tell
    5. Save the script;
    6. Create a shortcut for this script.

  • Can I assign a double tap of a key as a shortcut?
  • No, you can't. Shortcuts app supports only key combinations.

  • Can Shortcuts paste text into a field from a key command, such as for entering a password or frequently typed text?
  • You may use AppleScript for this:
    1. Launch Shortcuts;
    2. Open AppleScript;
    3. Click the plus button;
    4. Enter the following code: 
      tell application "System Events"
delay 0.5
keystroke "v" using command down
end tell
    5. Save the script;
    6. Create a shortcut for this script;
    7. If you want to paste specific text, use this code: 
      tell application "System Events"
delay 0.5
set the clipboard to "YOUR TEXT"
keystroke "v" using command down
end tell

Questions about Launcher

  • How to add a specific search engine in the list of search engines?
  • You can add any search engine using the “Open URL” command type.

  • Can I add my own, custom actions?
  • Yes. Go to the Launcher preferences, click on “+” button and set up your own command.

  • Can I add custom web searches?
  • Yes. Select the "Open URL" action type while adding a new command and enter search template.
    Please feel free to write us if you think that we forgot to add a very popular search engine. We will add it to the predefined search engines list.

  • Can I change location and size of the Launcher search bar?
  • Yes. You can move and resize Launcher bar both as a usual window or by using Window Mover.

  • Can I calculate a square root with Launcher?
  • Yes. You can use both √your_argument or sqrt(your_argument) in Launcher. Type “calc functions” in Launcher to see the list of all calculator commands.

Questions about NuKit

  • I can't make the Real Zoom or Real Close work. Any suggestions?
  • Please make sure that you are using right click. Note that "ctrl+left click" may not work correctly.

  • Is NuKit the same as Launcher + Shortcuts + Flexiglass?
  • NuKit includes Launcher, Shortcuts, and the following Flexiglass features: Window Mover, Real Zoom and Real Close.
    It doesn’t include Quick Layouts, Quick Layout Shortcuts and Double Click to Zoom.

  • I’m getting the mover internal error in a popup at every restart or shutdown, which says to contact you.
  • We’re aware of this bug. This message will disappear with the very next NuKit update.

  • NuKit 1.2 is now out, but my copy of 1.1.5 is saying it’s up to date.
  • A Mac App Store 1.2 version is almost the same as a non-MAS 1.1.5 version.

  • How do I add a specific search engine in the list of search engines?
  • You can add any search engine using “Open URL” command type.

  • Can I add my own, custom actions?
  • Yes. Go to the NuKit Launcher preferences, click on “+” button and set up your own command.

  • Can I add custom web searches?
  • Yes. Select the "Open URL" action type while a adding new command and enter search template. Please feel free to write us if you think that we forgot to add a very popular search engine. We will add it to the predefined search engines list.

  • Can I change location and size of the Launcher search bar?
  • Yes you can. Just move and resize Launcher bar both as usual window or using NuKit Window Mover.

  • Why doesn’t Window Mover move more than one TextMate window?
  • It’s because TextMate uses non-standard customized windows. We are working on this problem and will fix it in the future.

Have a question? Send it to us!